Parcel follow-up, from confirmed to delivered
📩 Team Messages
💬 New Replies
Edit My Profile
Update your name, or leave the password fields blank to keep your current password.
Add Employee
Creates the account directly — no signup/approval step needed. Assign a team and permissions from their card afterward.
Edit Employee
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Reference only — parcels can't be edited from here.
📥 Invoice Entry
Personal Work Summary
Parcels deleted from the Parcels/Team Leader tab land here instead of being removed right away. Restore them, or permanently delete them (requires the security code set in Settings → General).
📥 Invoice Entry
Filters
📦 Parcels
Personal Work Summary
Support Desk — Invoice Lookup
📤 Sent by Me
This message goes to only — it will NOT be added to Notes History.
Log Courier Hand-over
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How many parcels were physically handed to each courier — . Log each batch the moment it arrives; multiple entries on the same date add up automatically.
| Courier | Parcels Given | Balance |
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Manage Warehouse Entries
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| Courier | Count | Entered By | |
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Daily Hand-over vs Entry Panel
Per courier: how many parcels the warehouse said it handed over on the chosen date, vs how many actually show up in the Entry Panel the next day (). Highlighted rows mean fewer entries were made than were handed to that courier — a missing parcel. Running Balance carries each day's shortfall (or surplus) forward automatically — no manual matching day-to-day. Use Cover Off to explain it and adjust the balance.
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| Courier | Warehouse Said | Entry Panel Shows | Difference | Running Balance | Entered By | |
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Missing
✓ Covered
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Defaults to this day's shortfall — change it if only part is being covered. This is subtracted from the running balance.
Live Preview
Tap a name to watch that employee's screen live.
Employee Summary
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Company Name
Company Logo
Shown on the login screen and in the top header, in place of the default box icon. Best as a small square-ish image (under ~800KB).
Entry Panel Note
Subtitle text shown above the entry form inside the Team Leader tab, for staff on the Entry team.
Delete Security Code
Required to permanently delete a parcel from the Deleted tab. Deleting a parcel from Parcels/Team Leader only moves it to Deleted (reversible) — this code is only asked for the final, irreversible step.
Live Preview
Admins use the "Live Preview" menu to watch an employee's screen live.
Recovery Trigger Status
Any parcel whose status matches one (or more) of these becomes visible to every Recovery-capability team, org-wide.
Day-wise Team Escalation
A parcel's age (by calendar day) is checked continuously and it's automatically moved to the mapped team as soon as the date changes. Applies only to parcels still on a team in this chain — parcels manually moved elsewhere (Support, Recovery, etc.) are left alone. A parcel on a status marked Final (locks parcel) is never auto-moved — it stays locked on its current day and team.
Teams & Capabilities
Add teams, set the entry team, and give a team a special capability: Leader (cross-team overview + bulk reassign), Support (find-any-parcel desk + handover), Recovery (sees every parcel org-wide stuck at the chosen Recovery status), or Warehouse (logs daily courier hand-over counts from the godown).
Warehouse Entry Date
Choose how the "Log Courier Hand-over" date is set for Warehouse staff. Today always uses the current date with no picker (as it works now). Calendar shows a date picker so staff can log a batch against any chosen day.
Warehouse Panel Note
Warehouse staff can add a note each time they log a courier hand-over. Turn this on to make the note mandatory before they can save.
Dashboard — Status Parcels
Controls the Day 1/2/3/4+ box and the "Parcels — All Statuses" reference list shown below the Status breakdown on the Dashboard tab.
Statuses
Define every status a parcel can have, whether it locks the parcel (final), and what extra info it requires.
Option Lists
Used by dropdown/checklist statuses above (e.g. Return Reasons, Partial Products). Add a brand-new list here too.
Invoice Entry
Build the Entry Panel yourself. Fields appear in the same order as this list, everywhere the entry form is shown. Rename, reorder, change the type, mark Required, or Lock after fill (once a value is filled in, only Admin and Team Leader can change it). The Main ID field (unique, blocks duplicates) and the Team field can be renamed and moved, but not deleted or made optional.
Options come from the Teams tab.